Frequently Asked Questions

How long does shipping take?

We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days) options. Orders are processed within 1-2 business days before shipment. Shipping times are calculated from the date your order ships, not from the date of purchase. International orders may take 10-15 business days depending on destination.

What are your shipping costs?

Shipping costs vary based on your location and the shipping method selected. We offer free standard shipping on orders over $100 within Canada. For orders under $75, standard shipping starts at $12.99. Expedited shipping is available for an additional fee. International shipping rates are calculated at checkout based on weight and destination.

What is your return policy?

We offer a 30-day return policy on all items in their original condition with original packaging. To initiate a return, please contact our customer service team at support@yimikacollective.com with your order number. Once approved, we'll provide you with a return address. Refunds are processed within 5-7 business days of receiving your returned item.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time on the carrier's website. If you don't receive a tracking email, please check your spam folder or contact us at support@yimikacollective.com and we'll be happy to provide your tracking information.